1. Terms of Use
1.1 Welcome to sazdah.com. Sazdah provides access to the sazdah.com website or the mobile application/app or any other media (the “Website”) subject to the terms and conditions (“Terms”) set out on this page. By using the Website, you, whether a registered or guest user (collectively referred to as “User”), agree to be bound by these Terms. Please read them carefully. By continuing to use the Website, you signify your agreement to be bound by these Terms. If you do not agree to these Terms, you must not subscribe to or use the Website or our services.
1.2 By accepting these Terms, you also accept and agree to be bound by Sazdah’s policies, including but not limited to the Privacy Policy, as amended from time to time.
**1.3 In these Terms, references to “you” or “User” mean the end-user/customer accessing the Website, its contents, and using the services offered through the Website. References to “Website,” “Sazdah,” “we,” “us,” and “our” mean the Website and/or Sazdah Limited.
1.4 The content herein forms an electronic record under the তথ্য ও যোগাজোগ প্রযুক্তি আইন, 2006 (Information & Communication Technology Act, 2006) and applicable rules. This document does not require physical or digital signatures and constitutes a valid and binding agreement between the Website and the User.
1.5 The Website is operated by Sazdah Limited, a company incorporated under the laws of Bangladesh with its registered office at [Insert Office Address]. All references to the Website in these Terms include the online portal operated by Sazdah Limited.
1.6 This Website may contain links to other websites, which are not operated by Sazdah. We have no control over these linked sites and accept no responsibility for them or any loss or damage that may arise from your use of them. Your use of linked sites will be subject to their respective terms and conditions.
1.7 We reserve the right to modify these Terms at any time. Changes will be effective when posted on the Website. By continuing to use the Website after such changes are posted, you accept the modified Terms.
1.8 These Terms will continue to apply until terminated by either you or Sazdah as described below:
1.9 Termination: You may terminate the agreement by (i) discontinuing access to the Website; or (ii) closing your account, if such an option is available.
1.10 Survival of Provisions: Notwithstanding termination, provisions that by their nature should survive termination will remain in effect.
2. Eligibility
2.1 Use of the Website is available only to persons who can legally contract under the Contract Act, 1872.
2.2 If you are a minor (under 18 years of age), you must not register as a user of sazdah.com or transact on the Website. If you wish to use the Website, such usage must be under the supervision of your legal guardian or parent. Sazdah reserves the right to terminate your membership or deny access to the Website if it is discovered that you are under 18 years old.
2.3 By using or transacting on the Website, you declare that you are of legal age and capable of entering into a binding contract as per applicable laws.
2.4 Sazdah currently delivers goods within Dhaka City, Rajshahi, Chattogram, Mymensingh, Khulna, and Rangpur. We ensure prompt delivery and high-quality products.
3. Communication
3.1 By using sazdah.com or contacting us via phone or email, you consent to receive communication from us. You authorize us to communicate with you via email, SMS, phone calls, notices on the Website, or other communication modes. For contractual purposes, you agree to receive communications, including transactional, promotional, and commercial messages, from us.
3.2 Disclosures posted on the Website or sent to you via email satisfy legal communication requirements in writing.
4. Your Account and Responsibilities
4.1 You may access the Website as a guest or registered user. However, guest users may not have access to all features and promotional offers available to registered users, which are subject to change at Sazdah’s discretion.
4.2 To register an account, you must provide a valid Bangladeshi mobile number, email address, or use other specified methods. You will receive a password or one-time PIN (OTP) to log in and place orders.
4.3 You are responsible for maintaining the confidentiality of your username and password and for all activities under your account. Notify us immediately if you suspect unauthorized use of your account. Failure to provide accurate or updated information may result in suspension or termination of your account.
4.4 The Website may occasionally be inaccessible for maintenance or other reasons. Sazdah will not be liable for any losses arising from such inaccessibility, and Users expressly waive claims against Sazdah in this regard.
5. Charges
5.1 Membership on the Website is free. Sazdah reserves the right to modify its fee policy, including introducing charges for new or existing services. Changes will be posted on the Website and will become effective immediately.
6. Copyright
6.1 All material on sazdah.com, including content, software, and services, is the property of Sazdah Limited, its affiliates, and licensors. You may not copy, reproduce, republish, post, or distribute any material without written permission from Sazdah Limited.
6.2 Unauthorized use of automated tools or processes to access, copy, or monitor any part of the Website is strictly prohibited. Sazdah reserves the right to bar such activities.
7. Cookies
7.1 This site utilizes cookies, which means that cookies must be enabled on your device for the site’s functionality to operate correctly. A cookie is a small data file stored on your hard drive when you visit certain websites. Cookie files contain specific information, such as a random user ID assigned by the site to track the pages you visit. Cookies cannot access data on your hard drive or other cookie files from different websites. By themselves, cookies cannot identify individual users.
8. Promotional Activity
8.1 To promote its services, NatureX uses advertisements and commercials that, to the best of our knowledge, are truthful and non-deceptive. Users are expected to review the relevant information provided on the Website before utilizing any service. It is assumed that every user is aware of the information available on the Website. Product images displayed are for reference purposes only and may differ from the actual product. NatureX disclaims any liability for discrepancies to the fullest extent permitted by law.
9. The Contract
9.1 Your order represents an offer to purchase product(s) from us. Upon placing an order, you will receive an email and/or SMS confirming receipt of your order, including order details (the “Order Confirmation Email and/or SMS”). This acknowledgment confirms we have received your order but does not constitute acceptance of your offer. An “agreement to sell” is established as per Section 4(3) of the Sale of Goods Act, 1930, meaning ownership of the goods transfers when they are delivered to your designated address. The “agreement to sell” becomes a “contract of sale” under Section 4(4) of the Act when the goods are delivered and ownership is transferred.
9.2 You may cancel your order at no cost before the goods are delivered.
9.3 Products are sold in quantities corresponding to the typical needs of an average household. This includes limiting single and multiple orders for the same product within reasonable household amounts.
10. Product Descriptions
10.1 NatureX strives to provide accurate product descriptions. However, as NatureX does not manufacture products, it does not guarantee that descriptions or other content related to products are completely accurate, reliable, or error-free. If a product does not match its description, your sole remedy is to return it unused.
11. Pricing
11.1 Unless stated otherwise, the list or suggested price displayed for products represents either the full retail price listed by the manufacturer, supplier, or an industry-standard estimate. The listed price may not reflect the prevailing market price in all locations.
11.2 Despite our efforts, some items in our catalog may be mispriced. If the MRP of an item exceeds our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you. If the stated price is lower than our price, we will either refund the difference or replace the product, based on your preference.